Refund policy

No Return & Refund Policy


Business Name: H2GOX FOR BEAUTY & PERSONAL CARE EQUIPMENT TRADING

1. No Returns or Exchanges

Due to the personal hygiene nature of our products, we do not accept returns or exchanges once the product has been delivered.

All sales are final.

2. Damaged or Defective Items

We only replace items if they are:

  • Proven to be defective, or

  • Significantly damaged during delivery

To request a replacement, you must:

  • Notify us within 3 calendar days of receiving the product.

  • Provide a photo and brief explanation of the issue via email to info@h2gox.com.

  • Return the defective item in unused, original condition with all packaging intact.

Upon verification, we will ship a replacement unit free of charge. No refunds will be issued.

3. Refunds (If Applicable)

Refunds are only issued under the following conditions:

  • We shipped the wrong item, or

  • The order was not fulfilled or delivered due to our error

Refunds (if approved) will be processed to the original payment method within 7–10 business days.

4. Shipping Responsibility

We are not responsible for:

  • Delays caused by third-party logistics providers

  • Incorrect addresses provided by customers

Please ensure your shipping information is accurate before completing your order.

5. Policy Acceptance

By placing an order with H2GOX, you confirm that you have read, understood, and agreed to our No Return & Refund Policy.